FAQ - Highest Rated
The new web-site allows, and needs, the use of secure and reliable email communications between the members/website users and the society.
Please be aware that the new website will make heavy use of email, e.g.:
- Emails regarding password resets or forgotten usernames
- Emails from users trying to contact us via the Contact Us option on the top menu
- Shop related emails once it launches
- Subscription reminders/confirmations
- Cheshire Surnames and Members Interests Emails
In order to provide confidence in our emails that you receive we have put in place industry standard email security systems to prevent emails being sent in our name from none approved sources. At present the only approved sources are 1&1 (the company that hosts our webs site) and Elastic Email (our bulk mail company). The origination of emails outside of these sources triggers emails to our webmaster advising of potential issues.
All emails will originate from an fhsc.org.uk (primainly firstname.lastname@example.org) email address and, because of my security settings, will only be able to have come from one of our approved sources.
All our bulk emails will address members by name and not email address or Dear User.
The only links in emails will be initially be back to our website, even if they then go on to an external site.
If you hover the mouse cursor over a link the urls will alway start with http://tracking.fhsc.org.uk or be email address links.
Please be confident we are expending extensive time and effort to ensure our communications are robust and secure.
If you are able to whitelist our bulk email addresses then plese do so:
All of bulk email will only come from a private IP address that is unique to us:
We use the industry standard DKIM/SPF/DMARC.
This is to ensure our emails are not treated as SPAM and to prevent any possible blacklisting of our fhsc.org.uk domain.
This is very easy to do online.
Login to the website.
On the My Membership menu you will find My Subscription, click on it.
At the bottom of the page you will find Renewal and Upgrade options.
Click on the upgrade option for the Printed Cheshire Ancestor and then the Upgrade button.
You can pay using:
- Credit/Debit Card
- Sending the money to the Renewals Officer by cheque/funds transfer
The first two are preferred as the upgrade will be processed instantaneously.
Once you have a paid membership the My Membership Menu becomes your personal intereative space on the website.
My Subscripton - gives you access to your profile and subscription history, your membership number and allows you to register for Gift aid.
Change Your Username and Password- allows you to do just that.
My Groups - didsplays a slide out menu of any groups you have decided to follow*
My Sales History - self explanatory
My Blog Posts - self explanatory
My Surnames - see separate help item about adding your surnames
Search Surnames and connect to others researching the same surnames
View Research Resources - access to a growing database of members only resources
Read Exchange Journals - read digital copies of echange Family history Journals
*My Groups - You are allowed to follow more than one group. For instance you may attend one group but have research interests in other areas. You are also autmatically setting up to receive occasional newsletters from these groups.